Shipping and returns

Shipping

FREE SHIPPING ON ORDERS OF $75 CDN BEFORE TAXES

This offer is valid in Canada only, on merchandise ordered via the website and excludes taxes and gift cards. For orders under $75 CDN, the shipping cost is only $10.

* A supplement may apply for delivery in remote areas. These fees are independent of the free shipping offer.

DELIVERY TIME IS 2 TO 6 BUSINESS DAYS IN QUEBEC, 4 TO 7 DAYS IN THE REST OF CANADA AND 4 TO 10 DAYS IN THE U.S.

Please note that delivery times may vary depending on your location.

Returns

Products purchased online and shipped are considered a final sale. For several reasons, including product quality and integrity, exchanges and returns are not accepted unless products are damaged or there has been an order error.

Damaged product(s) or order error(s)

Received a damaged product or the wrongproduct? Contact our customer service within 5 business days of receiving theorder to request an exchange or refund. Call 1-844-612-2121 or email info@purodoralab.com.

    Accidentally ordered the wrong product(s)? Contact our customer service within 5 business days of receiving theorder. Call1-844-612-2121 or email info@purodoralab.com.

    Note: You will be charged shipping costs on returns.These costs are non-refundable.

    Changed your mind? You have 1 hour after placing your order to cancel it. Call 1-844-612-2121 or email info@purodoralab.com.

    Note: This will cancel your entire order.

    Changes to information on our website

    The timing of offers, prices or availability of products offered on our website may change without notice. We work hard to ensure that only available products are shown and that we regularly replenish our inventory. However, it is possible that a product is out of stock when you place your order. Therefore, we may have to cancel an order placed on our website if the products ordered cannot be shipped due to unforeseen circumstances.

    We reserve the right to revise an incorrect price or product description and to cancel or refuse an order for products with an incorrect price or description. These corrections may be made after the order has been accepted.

    Sales tax

    Purodora Lab collects sales tax in Canada on products ordered through this website. The sales tax rate that will apply to an order depends on the shipping address of the order. The 5% GST (Goods and Services Tax) is added to all orders in all provinces except the following provinces where the HST (Harmonized Sales Tax) is added to all orders: Nova Scotia, New Brunswick, Newfoundland and Labrador (15%), Ontario (13%) and Prince Edward Island (14%). In addition, provincial sales tax is added to all orders in Quebec (9.975%), British Columbia (7%), Manitoba (8%) and Saskatchewan (6%). The sale of a gift card is not taxable. When used to pay for a purchase, it is a form of payment just like cash. Taxes must be calculated on the price of each item sold, before the value of the gift card is deducted.